While our core business functions are Sales and Distribution, our customer supports are at the heart of what we do each day.
Our operational processes are tried and tested, no more so than in the last 18 months. These processes have our customers’ needs and expectations at their core. Account query resolution targets are 48 hours, next day delivery, same day call back for any dropped calls are some of the basic standards we agree to uphold to our customers. While we can’t guarantee we will always get everything right, we do guarantee that we are always trying our best.
Our in-house marketing team partners with all our customers to design and implement marketing plans to promote the sell-out of our products. With a digital first approach our team is skilled in the execution of marketing strategies in traditional and non-traditional forms. Working closely with our brands global teams we can localise campaigns to ensure suitability to our market and then apply to appropriate local media platforms.
Our Customer Support team, in Ireland is on hand via phone and email to assist our customers with any queries they have. Each member of the team has up to date order & stock information at their finger tips, can assist with product & spare parts queries, resolving many requests in real time.
Each product category has a dedicated specialist on the team who is on hand for customers with more specific queries.
Origo Online is our dedicated shopping site for our customers, here our customer can view everything in our warehouse, check stock availability and place their orders directly to our warehouse.
We are fortunate to have one of the most experienced technical sales and service teams in the market, with literally over 100 years’ experience between them. We have 2 workshops in Citywest, Electrical Power Tool and STIHL Petrol. This dedicated area offers our customers full technical service back up in the market.
We share our knowledge too, members of our team work with our customers in their premises, train their teams and offers help for those tricker fixes. We manage all warranty claims locally in Dublin.
We brought our merchandising and field sales support team in house about 5 years ago and it has proven to be one of our best investments. Our flexible and skilled field support teams is merchandising over 500m of stock each month and last year strategically placed over 1,500 FSDU in our retailers. This team also supports our Business Development Managers in new products displays or promotional executions.
Having the most relevant and up-to-date product content on our customers e-commerce sites is vital for us. Our e-Commerce and Digital Marketing team strive to offer our customers as much online content as possible to help them drive sales through their online shops. Here are some of the types of content we provide, product images & descriptions, video, online display banners, online advertising banners, social media images.
We also offer our customers with recommendations on how to help improve site acquisition & conversion rates as well as social media engagement. Our focus is to ensure our customers have the right content on their sites and to help guide them in selling our brand partners’ products in the ever-growing competitive online market.